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Artificial intelligence chatbots have revolutionized business interactions with customers. These intelligent software programs, powered by artificial intelligence, can mimic human conversations, providing personalized services to customers and enhancing user engagement.
Given the rising demand for AI chatbots, the market should reach $1 billion in net worth over the next few years. Several platforms are offering AI chatbot services to businesses of all sizes. Here, we will explore the top 10 AI chatbot platforms to aid you in making an informed decision.
1. Botsify
Botsify is one of the leading fully-managed AI chatbot platforms that empowers businesses to enhance their presence on multiple channels. The platform allows you to transfer queries between bots and human customer service representatives, ensuring a smooth customer experience.
Key Features:
- Multi-Language Support: Supports over 190 languages.
- Multi-Channel Presence: Allows chatbots on multiple channels.
- Data Storage: Capable of storing user data.
- Analytics and Reporting: Offers proficient analytics and reporting capabilities.
- Integration: Supports over 100 integrations.
2. Chatling
Chatling is another AI chatbot platform that stands out for its flexibility. It uses Generative AI to Build chatbots trained to understand website content, documents, knowledge bases, and other information.
Key Features:
- Customizable: You can tailor Chatbots according to your business needs and brand to match your branding.
- Insights: View all the conversations your customers are having with the chatbot and gain insights into customer demands and chatbot performance.
- No Coding Required: The chatbot can be added to your website without coding.
3. MobileMonkey
MobileMonkey is a multi-channel AI chatbot platform that allows businesses to expand their marketing using Twitter, Instagram, and Facebook Messenger to reach customers.
Key Features:
- Multi-Channel Presence: The platform supports multi-channel bots.
- Live Chat Handoff: The live chat handoff feature ensures seamless customer service.
- Analytics: Provides chatbot analytics.
- Chat Blasts: Enables chat blasts for SMS marketing and Facebook Messenger.
4. Chatbase
Chatbase stands out as a highly recommended AI chatbot platform, offering a user-friendly interface that doesn’t require extensive technical expertise.
Through Generative AI, by combining natural language processing (NLP) and machine learning algorithms, this platform will help you to understand what other people are saying and respond effectively to user queries.
Key Features:
- Intelligent Conversation Analysis: Using NLP and machine learning, Chatbase can accurately interpret user queries and provide correct responses.
- Data Collection: It collects user inputs and responses for conversation flow analysis and can store user attributes like email addresses and phone numbers.
- Integration: It can be seamlessly integrated with platforms like WordPress, Zapier, and Slack and plans future integrations with WhatsApp, Messenger, and Shopify.
- Customization: The chatbot can be tailored to meet the specific needs of your business.
- Continuous Improvement: Leveraging machine learning, the chatbot improves its performance over time.
5. Tidio
Tidio offers a simplified solution for businesses to integrate chatbots on their websites. It uses a conversational AI named Lyro to provide personalized customer assistance based on their browsing history and behavior.
Key Features
- Easy Implementation: Lyro is easy to implement and doesn’t require training.
- Learning Capability: Lyro learns from your FAQs to formulate complex answers to solve customer problems.
- Playground Environment: Adapt your FAQs based on Lyro’s responses to customer questions.
- 24/7 Support: Lyro supports your customers around the clock.
6. Revechat
Revechat enables users to build their chatbots with zero coding efforts. This platform boosts sales and lead generation by providing instant support via chatbots.
Key Features
- Customizable Design: You can build and customize your bot design to match your business needs.
- 24×7 Support: Revechat enables chatbots to handle a higher volume of conversations without impacting support performance.
- Smart Routing: The chatbots can handle basic, repetitive queries and route complex conversations to the right agent or department.
- Appointment Booking: Chatbots can schedule appointments for customers without human intervention.
- Advanced Reporting: Revechat offers metrics to understand the bot’s performance.
7. EBI.AI
Developed by EBI.AI, this advanced conversational AI platform offers AI assistants to carry out various tasks. The platform provides live chat, integration with other systems, and a team of specialists for customer conversations with the AI assistant.
Key Features:
- Live Chat: Offers live chat functionality for real-time customer interaction.
- Integration: Provides multi-system integration.
- Expert Team: Comes with a team of experienced specialists in conversation design, linguistics, and psychology.
- Security: Offers bank-grade security.
8. Chatfuel
Chatfuel is a platform that allows Facebook Messenger and Instagram chatbots based on artificial intelligence. The platform is easy to use and doesn’t require any coding.
Key Features:
- User-Friendly: Offers a drag-and-drop interface for easy setup.
- Analytics: Provides basic analytics.
- Affordable: Comparatively affordable than other platforms.
9. Giosg
Giosg aims at converting more traffic with its lead generation bots. The platform offers a live chat software program that allows you to create and manage a knowledge base of responses.
Key Features:
- Visual Reports: Provides detailed visual reports.
- Integration: Offers integration with CRM and marketing automation software.
- Multimedia Support: Supports images, videos, GIFs, and emojis for AI chatbots.
- Lead Capture: Supports lead capture forms and pop-ups.
10. ProProfs Chat
ProProfsChat provides automated live chat 24 hours a day, 7 days a week. Business websites with real-time sales and support solutions can use this application.
Key Features:
- No Coding Required: The chatbot platform does not require any coding.
- Customizable: Offers pop-ups, customized greetings, and product tours.
- Anticipates Questions: Anticipates customer questions and provides responses.
- Easy Integration: Easily integrates with other apps.
- Data Analytics: Offers data analytics capabilities.
Conclusion
Choosing an AI chatbot platform depends on the specific needs of your business. In this era of digitalization, incorporating AI chatbots into your business strategy can lead to improved customer engagement, increased sales, and enhanced brand personality.
